Zales Jewelers is the third largest specialty retail jewelry brand in the US, based on sales. Zales operates primarily in shopping malls, outlet malls, neighborhood power centers and online. Zales “The Diamond Store” is positioned with an emphasis on fashion oriented bridal, gifting and self-purchase consumers and offers a broad range of bridal, diamond solitaire, fashion jewelry and watches.

Zales mall stores typically occupy about 1,700 square feet and have approximately 1,300 square feet of selling space, whereas Zales off-mall and outlet stores typically occupy about 2,400 square feet and have approximately 1,600 square feet of selling space.

Zales accounted for 21% of Signet’s consolidated sales in Fiscal 2020 (Fiscal 2019: 20%).

To visit the Zales Jewelers e-commerce website, please click here.
To visit the Zales Outlet e-commerce website, please click here.
For more information on Zales Jewelers store locations, please click here.

Customer Care Contact

Our Customer Care team can be reached directly by phone at: 1-800-311-5393.
You may also visit the Zales Customer Care web page to chat with us or send an e-mail.
We are here to ensure your complete satisfaction!

Hours of availability are:
MONDAY through FRIDAY 9 a.m. – 10 p.m. ET
SATURDAY 10 a.m. – 10 p.m. ET
SUNDAY 12 p.m. – 9 p.m. ET