H.Samuel has been a much loved jeweller for over 150 years. Operating for such a long time has given us a wealth of knowledge and experience to ensure we can find the right item to help you say it better, in a style and at a budget that's right for you.

H.Samuel has over 300 stores in the UK and is part of the Signet Jewelers Ltd, the world's largest specialist jeweller.

H.Samuel's dedicated and knowledgeable staff is passionate about our products and services. We care about helping you find exactly what you're looking for and guiding you on your shopping journey supporting every in-store purchase with expert advice together with a comprehensive range of after-sales services.

We know that everyone has a preferred way of shopping. That's why H.Samuel have developed a market leading multichannel shopping service to ensure that you'll find the right product in the right place and at the right time. Our very first website launched in 2005, so whether you like to spend time browsing in one of our many stores or need the speed and efficiency of an online marketplace, today you can research product and shop online on our in-depth website. Order to your home or collect your order for free from any of our stores at a time that's most convenient to you.

With our customers at the core of our business, we pride ourselves on our customer experience and service. We love to engage with our customers online, so get the latest news and updates by following us on social media, where you can get involved in discussions surrounding our exciting products, brands, and services.

Customer Care Contact

Our Customer Care team can be reached directly by phone at: +44-(0)800-458-1065.
You may also visit the H.Samuel Customer Care web page to send an e-mail.
We are here to ensure your complete satisfaction!

Hours of availability are:

MONDAY through FRIDAY 9 a.m. – 5:30 p.m. GMT
Closed weekends and public holidays

Did You Know?

The H.Samuel story began in 1862 when Harriet Samuel took over her father-in-law’s clock-making business in Liverpool. Harriet moved the business to Manchester’s Market Street and ran the mail order side. Her son developed the retail area.

The first H.Samuel retail store opened in Preston in 1890, closely followed by branches in Rochdale and throughout Lancashire. To accommodate the growing business, the company moved to large headquarters in Birmingham in 1912.