| | US Initiatives planned for fiscal 2011 |
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| Store operations and human resources | - Maintain focus of training on enhancing customer service and product knowledge
- More targeted and quicker communication to support superior execution in stores
- Increase information technology staff supporting investment to improve productivity
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| Merchandising | - Continue to expand existing differentiated ranges
- Develop and test new differentiated ranges
- Use management expertise, scale and balance sheet strength to identify further opportunities to improve efficiency of supply chain
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| Marketing | - Continue to maintain leading share of voice
- Leverage competitive marketing advantages to further support differentiated ranges
- Introduce further enhancements to Kay and Jared websites
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| Real estate | - Six new Kay and two new Jared stores planned
- Restore capital expenditure to level apprpopriate to maintain store portfolio
- About 50 more store closures expected
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| Customer finance | - Invest in information technology to enhance collection procedures
- Continue to develop and expand bad accounts recovery team
- Strong balance sheet facilitates ability to offer customer finance
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