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Store operations and human resources | The ability of the sales associate to explain the merchandise and its value is essential to most jewelry purchases - Industry-leading training, granted third party accreditation, helps staff provide good customer service
- 93% of store management have passed the Jewellery Education and Training Course 1 accredited by the National Association of Goldsmiths, demonstrating professionalism of staff. The UK division employs 32% of the total number of people that have passed this qualification
- Management trained to support sales associate development programs and build general management skills
- Commission based compensation program developed to improve recruitment and retention of high quality staff
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Merchandising | Consumer offered greater value and selection |
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Marketing | Leading brands in middle market sector |
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Real estate | Well designed stores in primary locations with high visibility and traffic flows |
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