Signet Operations

Signet is the largest specialty retail jeweler in the US, UK and Canada. Signet’s results derive from the retailing of jewelry, watches and associated services. Signet’s sales are seasonal, with the first quarter slightly exceeding 20% of annual sales, the second and third quarters each approximating 20% and the fourth quarter accounting for almost 40% of annual sales, with December being by far the most important month of the year. Signet continues to invest in technology to enhance the guest experience, such as a clienteling system that we have initially implemented in our Sterling Jewelers division. This technology provides a single view of the guest with the capability to holistically capture guest information for the purpose of driving incremental sales to our guests. This allows jewelry consultants to improve and personalize their interactions with guests before, during and after store visits, to inform them of the latest merchandise offerings and fashion trends. Additionally, in Fiscal 2018, Signet will complete the roll out of digital gemscopes to every store location in North America. These gemscopes leverage proprietary software to provide an enhanced digital view of gem stones and include the ability to email the image to the guest and the Jared Design & Service Center when sent for repair.

Fiscal 2017 Fiscal 2016 Fiscal 2015

Average number of employees: (1)

 

Sterling Jewelers

16,342

16,140

16,147

Zale (2)

9,602

9,309

9,241

UK Jewelry

3,398

3,370

3,292

Other (3)

224

238

269

Total

29,566

29,057

28,949

  1. Full-time equivalents (“FTEs”).
  2. Includes FTEs employed in Canada of 1,051 in fiscal 2017, 1201 in fiscal 2016, & 1,217 in fiscal 2015.
  3. Includes corporate employees and employees employed at the diamond polishing plant located in Botswana.